BSI Article: Balmori Software gears up to serve you with social distancing

Balmori Software adapts to the new normal - and so will pretty much everybody. First of all, despite the imminent relaxation of quarantine restrictions, there is no guarantee of personal safety against COVID-19 until a vaccine is available. And widely disseminated.

In recognition of this reality, we at Balmori Software have done the following things:

Balmori Software supports
your migration to the cloud

In recent weeks, many of our customers have started making serious investigations into migrating to the cloud.

We are pleased to assure our client base that all Balmori Software software solutions will run on the cloud.

Balmori Software can support cloud intenders - from the migration phase all the way to the maintenance phase. We provide configuration advice, planning, and implementation.

We can also do actual installation of apps in the cloud server of your choice, and do remote or in-person set up of the work stations at your various company geographical locations (i.e., officers' and key team members' homes).

Your migration to the cloud can be done entirely remotely. Balmori Software can handhold you, from the moment you decide you want to be in the cloud, all the way to maintaining your online resources. When the COVID-19 lockdown ends, Balmori Software can offer you the alternative of physical visitations.

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We're deploying resources for remote working and customer support. We recognize that many of our clients will continue to Work From Home. That's because the health risks have not disappeared regardless of everyone's (reasonable but risk-fraught) desire to get the economy restarted.

Therefore, we want to make it easy for you to obtain the BSI services that you've been used to, but without having to physically meet.

Following are the resources that we have set up for remote working for your convenience:

1. Communicating with us. We can be reached through the following methods during office hours:

a. Land line. Our regular telephone numbers. This can be your first resort. However, be warned that we ourselves will be practicing lots of social distancing, and consequently will be working from home more intensively from now on. If you can't reach us via our landlines, please try the following alternatives.

b. Email. No explanation needed.

c. Skype. We have installed Skype in all our computers. This communications software is downloadable at no charge. It enables sharing of a computer screen.

d. Zoom. We have installed Zoom in all our computers. This communications software is downloadable at no charge. It enables both one-on-one and large group online meetings, and also allows the sharing of a computer screen.

2. Technical support

a. Land line: You may use land line if your query does not require the showing of a software screen

b. Email: again, no explanation needed. Note: For everyone's benefit, conveying a problem in writing is preferred because it serves to document the interaction - always a good thing in business.

c. Skype: If you have a technical problem that requires you showing us your computer screen, Skype has the capability to share a screen between the participants of a call.

d. Zoom: Similarly, for technical support that necessitates showing a problem on a shared screen, a Zoom session is an excellent alternative to Skype. If you are not yet familiar with Zoom, we suggest you start educating yourself now.

3. Trainings and product presentations: Because COVID-19 infection remains a danger until a vaccine can be developed, BSI will no longer conduct in-person product trainings or product presentations until further notice.

Instead, we shall conduct presentations and trainings via Zoom or Skype. Both communications software provide both sound and video. Moreover, they are both capable of showing a shared screen to meeting participants.

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